topic Re: Not able to watch discovery plus, displaying error 1B-1001 in Sky Q

Not able to watch discovery plus, displaying error 1B-1001

Picone — Mon, 17 Jul 2023 13:36:42 GMT

The app is displaying no internet connection, I've checked everything is connected

Re: Not able to watch discovery plus, displaying error 1B-1001

DottieRose — Mon, 17 Jul 2023 13:48:33 GMT

I'm having the same issue...had no problems until today. I've turned off at the mains and left off for a minutes...still the same issue...anyone any ideas to resolve it?

Re: Not able to watch discovery plus, displaying error 1B-1001

jillianm — Mon, 17 Jul 2023 14:12:19 GMT

I'm also having same issue fine until today

Re: Not able to watch discovery plus, displaying error 1B-1001

GGuy — Mon, 17 Jul 2023 14:14:24 GMT

Ive got the same problem, Ive rebooted the box and refreshed the apps. Can someone from Sky please give us some assistance?

Re: Not able to watch discovery plus, displaying error 1B-1001

CMARSDEN2014 — Mon, 17 Jul 2023 14:42:48 GMT

Same problem for me on Sky Q

Re: Not able to watch discovery plus, displaying error 1B-1001

queenie60 — Mon, 17 Jul 2023 14:49:36 GMT

Having the same problem was watching it 2 hours ago

Re: Not able to watch discovery plus, displaying error 1B-1001

Justwanttopost — Mon, 17 Jul 2023 15:02:11 GMT

Dowloaded and set up discovery + app today and getting same issue Eroor 1b-1001 not internet

Internet is absolutely fine

Re: Not able to watch discovery plus, displaying error 1B-1001

dawnieback — Mon, 17 Jul 2023 15:05:27 GMT

Yes me too. Says error 1B-1001. Can't get through on phone to Sky

Re: Not able to watch discovery plus, displaying error 1B-1001

Geoff+1984 — Mon, 17 Jul 2023 15:09:20 GMT

Same issue

Re: Not able to watch discovery plus, displaying error 1B-1001

DottieRose — Mon, 17 Jul 2023 15:12:36 GMT

Hopefully someone from Sky can advise and resolve this!!

Re: Not able to watch discovery plus, displaying error 1B-1001

muliroom — Mon, 17 Jul 2023 15:14:50 GMT

I'm having the same problem,anyone from sky know what's going on

Re: Not able to watch discovery plus, displaying error 1B-1001

Mark6829 — Mon, 17 Jul 2023 15:22:43 GMT

Experiencing the same since 1pm. Have rebooted, signed out and in to app, updated Sky Q software. Strangely it wasn't working on one TV so I tried the one in the lounge. That worked for 15 minutes before stopping and displaying the same message.
Hopefully when people get home from work and try later tonight there will be an avalanche of complaints so Sky might consider doing something. Probably aDNS fix.

Re: Not able to watch discovery plus, displaying error 1B-1001

Paws101 — Mon, 17 Jul 2023 15:42:58 GMT

Same for me. I have the whole always returns to the start if I'm watching a program but don't finish it. Which is a whole other bug bare. Fast forward to where I left off and it errors 😔

Re: Not able to watch discovery plus, displaying error 1B-1001

bailey1702 — Mon, 17 Jul 2023 15:51:04 GMT

Ive had the same issue I thought was just me its driving me nuts as if no internet I wouldnt be able to login to discovery or use anything

Re: Not able to watch discovery plus, displaying error 1B-1001

Freddiesgaff — Mon, 17 Jul 2023 16:01:57 GMT

I just googled the error code (Error: 1B-1001) to see if I could figure out the issue & came across this thread

Unbelievable that people have had this issue since 2pm & it's still not fixed

Come on Sky, sort it out, please

Re: Not able to watch discovery plus, displaying error 1B-1001

CTO — Mon, 17 Jul 2023 16:06:33 GMT

I've been having the same problem all day, I rang Sky and was told to refresh the apps which I've done but the problem still persists

Re: Not able to watch discovery plus, displaying error 1B-1001

Dawnzy — Mon, 17 Jul 2023 16:06:57 GMT

I'm the same rebooted everything twice over and still can't get logged in either

Re: Not able to watch discovery plus, displaying error 1B-1001

DottieRose — Mon, 17 Jul 2023 16:07:41 GMT

It's definitely something their end!!!

Re: Not able to watch discovery plus, displaying error 1B-1001

Mekka — Mon, 17 Jul 2023 16:10:10 GMT

Same issue, though it was only me

Re: Not able to watch discovery plus, displaying error 1B-1001

Dawnzy — Mon, 17 Jul 2023 16:22:04 GMT

No it's busting my head in was getting into a series on there too