topic Re: 1x mini box will not switch on in Sky Q

1x mini box will not switch on

toni+hayhurst — Mon, 17 Jul 2023 16:49:44 GMT

We have 4x Mini boxes. All bought at the same time 1 X mini will not switch on We have done all the help , and tips found on line and on website. Still will not switch on The red light comes on for a second and goes off. Can anyone help

Re: 1x mini box will not switch on

oldfella — Mon, 17 Jul 2023 17:17:59 GMT

@toni+hayhurst wrote:
We have 4x Mini boxes. All bought at the same time 1 X mini will not switch on We have done all the help , and tips found on line and on website. Still will not switch on The red light comes on for a second and goes off. Can anyone help

Hi @toni+hayhurst

I'm sure you may be aware that you haven't bought the minis as all q box are only rented for the duration of your Q subscription.

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Failing this try the Mini recovery procedure in the following link.

https://www.sky.com/help/articles/sky-q-box-wont-turn-on

Re: 1x mini box will not switch on

toni+hayhurst — Mon, 17 Jul 2023 17:36:53 GMT

Tried all of that

Didn't realize the boxes are rented.

Thought we bought them

So if it still doesn't work what do we do

On the website it just says buy another box?

Re: 1x mini box will not switch on

oldfella — Mon, 17 Jul 2023 17:41:41 GMT

@toni+hayhurst wrote:

Tried all of that

Didn't realize the boxes are rented.

Thought we bought them

So if it still doesn't work what do we do

On the website it just says buy another box?

Hi @toni+hayhurst

Sky have to replace faulty Q boxes free of charge.

Best to contact them directly