topic Re: Mini Box wont turn on, its stuck on red in Sky Q

Mini Box wont turn on, its stuck on red

Lucy3508 — Fri, 14 Jul 2023 09:19:15 GMT

Hello, Hoping i can get some support on the following.

My mini box is stuck on a solid red light and will not turn on. I have followed all the fix suggestions but to no avail.

I am paying for mult-room and cant actually use it. Can someone please advise?

Re: Mini Box wont turn on, its stuck on red

Laing1 — Fri, 14 Jul 2023 16:29:06 GMT

@Lucy3508 wrote:

Hello, Hoping i can get some support on the following.

My mini box is stuck on a solid red light and will not turn on. I have followed all the fix suggestions but to no avail.

I am paying for mult-room and cant actually use it. Can someone please advise?

@Lucy3508 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Mini Box wont turn on, its stuck on red

Addie15 — Fri, 14 Jul 2023 16:31:10 GMT

Hi there! Thank you for escalating this. We have sent an invite to Lucy3508

Re: Mini Box wont turn on, its stuck on red

Greenfingers001 — Mon, 17 Jul 2023 07:49:36 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks