topic Sky cinema technical issue in Sky Q

Sky cinema technical issue

mattyb77 — Sun, 16 Jul 2023 22:15:30 GMT

I am subscribed to sky cinema. But when I try to watch a film, I select "watch" and I simply have an error message at the top of he screen saying "because if a technical issue your download cannot be completed. Please try again later". This happens no matter which film I select. I am up to date with all my payments for the sky subscription. Any suggestions??

Re: Sky cinema technical issue

Quoman7 — Mon, 17 Jul 2023 06:26:08 GMT

@mattyb77 wrote:

I am subscribed to sky cinema. But when I try to watch a film, I select "watch" and I simply have an error message at the top of he screen saying "because if a technical issue your download cannot be completed. Please try again later". This happens no matter which film I select. I am up to date with all my payments for the sky subscription. Any suggestions??

Hi @mattyb77 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: Sky cinema technical issue

mattyb77 — Mon, 17 Jul 2023 12:41:31 GMT

@Quoman7 tried that and still have the same issue!