topic Re: We have returned from holiday and switched our equipment back on. We gave a notification to r... in Sky Q

We have returned from holiday and switched our equipment back on. We gave a notification to reconncs

Ele2 — Sat, 15 Jul 2023 11:59:28 GMT

We have returned from holiday and switched our equipment on it is not recieving a network connection. All other devices are connection to WiFi no problem.

We have been through the settings reconnect options 3 times but no luck

Re: We have returned from holiday and switched our equipment back on. We gave a notification to r...

Tom-W19 — Sun, 16 Jul 2023 12:37:22 GMT

Hi @Ele2

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: We have returned from holiday and switched our equipment back on. We gave a notification to r...

Mr+Flibbles+86 — Tue, 18 Jul 2023 12:45:51 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks