topic Re: Returning sky box in Sky Q

Returning sky box

Michaen — Fri, 14 Jul 2023 10:27:58 GMT

You have messaged me to return my box. However, the engineer set up my current box at the new property. He didn't give me a new box and said to use the old one. Therefore there is no box to return

Re: Returning sky box

nigea99 — Fri, 14 Jul 2023 10:44:54 GMT

hi @Michaen

I have escalated your post to SKY who, hopefully, will be in touch to help clear up the confusion

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Returning sky box

Addie15 — Fri, 14 Jul 2023 10:51:24 GMT

Hi there! Thank you for escalating this. We have sent an invite to Michaen.

Re: Returning sky box

Tom-W19 — Sun, 16 Jul 2023 12:35:26 GMT

Hi @Michaen

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.