topic Re: Yesterday (and others) On Demand Not Available in Sky Q

Yesterday (and others) On Demand Not Available

LowHurstSteven — Sun, 16 Jul 2023 08:47:05 GMT

HI,

I'm a long time Sky user who and has the Entertainment, Films, Sport & UHD subscriptions. This obviously includes the ability to watch the Yesterday channel. However when I try to use the On Demand option to view older programmes it says I don't have the required subscription with no further explanation.

Is On Demand access different to viewing "live"?

Steven

Re: Yesterday (and others) On Demand Not Available

caesarome — Sun, 16 Jul 2023 08:49:03 GMT

Can you access this content in SD ?

Re: Yesterday (and others) On Demand Not Available

LowHurstSteven — Sun, 16 Jul 2023 09:09:17 GMT

I can't see an option for SD (it's an episode of Great British Railway Journeys) and I presume they're in HD. I'm not overley concerned that I can't do this but I'm mainly wondering why my subscription doesn't let me do this.

Steven

Re: Yesterday (and others) On Demand Not Available

caesarome — Sun, 16 Jul 2023 09:31:13 GMT

Can you try changing your default downloads to SD:

Main Menu -> Settings -> Setup -> Preferences - change to SD.

Then see what happens.

Re: Yesterday (and others) On Demand Not Available

LowHurstSteven — Sun, 16 Jul 2023 09:42:43 GMT

No change - same result and message.

Steven

Re: Yesterday (and others) On Demand Not Available

caesarome — Sun, 16 Jul 2023 12:00:38 GMT

@LowHurstSteven

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Yesterday (and others) On Demand Not Available

Greenfingers001 — Mon, 17 Jul 2023 08:32:52 GMT

Thanks for escalating this. We’ve sent @LowHurstSteven an invite to chat.

Re: Yesterday (and others) On Demand Not Available

Addie15 — Mon, 17 Jul 2023 11:36:51 GMT

Update-We are closing this session now but if there is anything else can help you with, please do not hesitate to reach out. Thanks.