topic Re: 50-9-507 error code on sky go and neither boxes working in Sky Q

50-9-507 error code on sky go and neither boxes working

WakeM — Sat, 15 Jul 2023 21:34:03 GMT

Main sky box is fine and connected to internet etc. Two boxes in other rooms not working & sky go giving error code 50-9-507.
No support open at this time of day, have rebooted main box despite being connected fine. No difference - nothing else is working. What is causing this?

Re: 50-9-507 error code on sky go and neither boxes working

caesarome — Sat, 15 Jul 2023 21:55:22 GMT

Give this a try:

https://www.sky.com/help/articles/q-box-starting-up-osm

Re: 50-9-507 error code on sky go and neither boxes working

WakeM — Sat, 15 Jul 2023 22:02:41 GMT

Hi thanks - we had already trying rebooted, restarting and reconnecting every box and even the router.
no difference, still not able to watch on any box but main one.