topic Error you need to upgrade in Sky Q

Error you need to upgrade

MagicNM — Sat, 15 Jul 2023 20:23:11 GMT

I have yesterday got sky glass in my kitchen - great as it is I now find that my living room SkyQ is coming up with the error message of :

To use this service, you need to upgrade your subscription.

this in appearing on the Home Screen, any sky channel, Comedy Central, apps screen, recordings screen etc.

what should I do?

Re: Error you need to upgrade

oldfella — Sat, 15 Jul 2023 20:26:52 GMT

@MagicNM wrote:

I have yesterday got sky glass in my kitchen - great as it is I now find that my living room SkyQ is coming up with the error message of :

To use this service, you need to upgrade your subscription.

this in appearing on the Home Screen, any sky channel, Comedy Central, apps screen, recordings screen etc.

what should I do?

Hi @MagicNM

If you have subscribed to Sky Glass then your Sky Q Subscription has ended and all your Sky Q boxes will be requested for return to Sky

Re: Error you need to upgrade

MagicNM — Sat, 15 Jul 2023 20:30:40 GMT

Thank you is that really what happens?

Re: Error you need to upgrade

Laing1 — Sat, 15 Jul 2023 20:34:01 GMT

@MagicNM wrote:

Thank you is that really what happens?

@MagicNM afraid so you can only subscribe to either Sky Q or Sky Glass you cannot subscribe to both atr the same time.

Once you activate Sky Glass it ends your Sky Q subscription

Re: Error you need to upgrade

oldfella — Sat, 15 Jul 2023 20:34:23 GMT

@MagicNM wrote:

Thank you is that really what happens?

Hi @MagicNM

You can only subscribe to one Sky TV package and cannot have Sky Glass and Sky Q at the same account address.

Re: Error you need to upgrade

MagicNM — Sat, 15 Jul 2023 22:22:09 GMT

Thank you for making this clear, this wasn't mentioned when I purchased sky glass and knocks out 2 of our other TVs with the mini boxes and signal quality isn't as good as the dish.

hmm looks like the sky glass will have to go back

Re: Error you need to upgrade

oldfella — Sun, 16 Jul 2023 09:12:05 GMT

@MagicNM wrote:

Thank you for making this clear, this wasn't mentioned when I purchased sky glass and knocks out 2 of our other TVs with the mini boxes and signal quality isn't as good as the dish.

hmm looks like the sky glass will have to go back

Hi @MagicNM

You can replace any minis for additional TV's with Sky Stream pucks. To do this you need the Glass Whole Home subscription.