topic Sky Q mini box in Sky Q

Sky Q mini box

123steve — Sat, 15 Jul 2023 15:21:28 GMT

Hi,

I am trying to buy a new Mini box to replace the one that's broken upstairs. Used to be able to do this on the website but I can't find them now. Probably because they want you to go over to sky glass.

Anyone know how I can obtain a new mini box please?

Re: Sky Q mini box

Daniel0210 — Sat, 15 Jul 2023 15:31:46 GMT

@123steve

Just to point out that you cant buy any Sky Q equipment. Additionally mini boxes are available on loan. Give Sky a call to obtain another.

Re: Sky Q mini box

Laing1 — Sat, 15 Jul 2023 16:03:50 GMT

@123steve wrote:

Hi,

I am trying to buy a new Mini box to replace the one that's broken upstairs. Used to be able to do this on the website but I can't find them now. Probably because they want you to go over to sky glass.

Anyone know how I can obtain a new mini box please?

@123steve if its to replace a broken mini box then Sky should replace it free of charge assuming it has stopped working, they will need the old box back

Re: Sky Q mini box

123steve — Sat, 15 Jul 2023 16:09:21 GMT

I know you don't actually buy it. I'll pay the £50. just can't see anywhere where you can order one.

Re: Sky Q mini box

nigea99 — Sat, 15 Jul 2023 16:41:16 GMT

@123steve wrote:

I know you don't actually buy it. I'll pay the £50. just can't see anywhere where you can order one.

The £50 is the initial admin fee which you only pay when getting a new box.

As @Laing1 says SKY will replace a faulty box as part of your contract & you don't have to order an additional one - just arrange for a replacement if it is faulty

What is actually wrong with your existing box ?

Edit : If it is not faulty as such but has been accidentally damaged then SKY may charge a replacement fee which is likely to be more the £50 admin fee - although I have no idea how much

Re: Sky Q mini box

123steve — Sun, 16 Jul 2023 12:03:43 GMT

Connection to main sky Q box is very intermittent. I have reset, tried right next to the main box and does, not a lot.