topic Re: Thumbnails not displaying in Sky Q

Thumbnails not displaying

Bertmus — Sat, 15 Jul 2023 10:40:03 GMT

My sky q box works fine - except it does not display any thumbnails for recordings, on demand, catch up etc. Apps strangley displays the thumbnail for Netflix but nothing else.

Any ideas?

For info I have my Sky Q box with a wired connection to an eero router, which is wired to the sky modem. I have gigabit broadband from sky.

Re: Thumbnails not displaying

Invisiblename — Sat, 15 Jul 2023 12:26:54 GMT

@Bertmus wrote:
Hi

My sky q box works fine - except it does not display any thumbnails for recordings, on demand, catch up etc. Apps strangley displays the thumbnail for Netflix but nothing else.

Any ideas?

For info I have my Sky Q box with a wired connection to an eero router, which is wired to the sky modem. I have gigabit broadband from sky.

Those are symptoms of not having an internet connection to the Sky Q box.

Re: Thumbnails not displaying

Bertmus — Sat, 15 Jul 2023 13:51:32 GMT

Thanks @Invisiblename

I dont think thats the problem. As the settings screen shows an internet connection, and I can still stream Netflix. Netflix help also shows a connection to each of its servers.

Re: Thumbnails not displaying

Laing1 — Sat, 15 Jul 2023 15:14:04 GMT

@Bertmus wrote:

Hi

My sky q box works fine - except it does not display any thumbnails for recordings, on demand, catch up etc. Apps strangley displays the thumbnail for Netflix but nothing else.

Any ideas?

For info I have my Sky Q box with a wired connection to an eero router, which is wired to the sky modem. I have gigabit broadband from sky.

@Bertmus Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Thumbnails not displaying

Bertmus — Sat, 15 Jul 2023 21:34:03 GMT

@Laing1 Thanks. Yes I have tried this several times. Sometime a couple of the thumbnails reappear for a short while, but never a 'full recovery'

Re: Thumbnails not displaying

Geoff2ey — Tue, 04 Mar 2025 21:14:58 GMT

Mine has started doing the same thing and rebooting the Q box only works once, I'm fed up with having to repeat the process. This evening rebooting twice hasn't fixed it. I guess the box is knackered but how to convince the sky service without getting sent round the doom loop of rebooting. Any ideas anyone?

Re: Thumbnails not displaying

MightyQuinn — Tue, 04 Mar 2025 21:29:54 GMT

Hi @Geoff2ey Rebooting your broadband router is also required to refresh its DNS.

Re: Thumbnails not displaying

Geoff2ey — Tue, 04 Mar 2025 22:30:14 GMT

Many thanks for that, it didn't seem logical 'cos the streaming apps still played, but it has worked, by rebooting both the Q box and my home router.
One knock-on effect is that a second tv (upstairs on a mini box ) then needed its mini box rebooting before I could watch tv, even though it was working fine yesterday. Fingers crossed when I go back downstairs tomorrow that the main Q box remembers to behave!

thanks again