https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Minibox/m-p/4362351#M588517 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3800327">@Suz+B</a>&nbsp;wrote:<BR /> <P>We have tried this and still have the same problem.</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3800327">@Suz+B</a>&nbsp;</P> <P>Try swapping the problem mini with the other one and see if it will connect following the reboot of both the main and the problem mini</P> Sat, 15 Jul 2023 12:28:23 GMT oldfella 2023-07-15T12:28:23Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Minibox/m-p/4362336#M588512 <P>One of our Sky Q mini boxes has stopped working and a message appears on the tv saying “error MR102".</P><P>Please help!</P> Sat, 15 Jul 2023 12:07:15 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Minibox/m-p/4362336#M588512 Suz+B 2023-07-15T12:07:15Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Minibox/m-p/4362337#M588513 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3800327">@Suz+B</a>&nbsp;wrote:<BR /> <P>One of our Sky Q mini boxes has stopped working and a message appears on the tv saying “error MR102".</P> <P>Please help!</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3800327">@Suz+B</a>&nbsp;</P> <P>First try rebooting the main Q box and then when this is completely back up and running reboot the minis.<BR />To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.<BR /><BR />Reboot the minis as above.&nbsp;<BR />If the mini still does not connect try a Network Reset on the mini.<BR />Network Reset found in mini Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.<BR />You will be asked to press the WPS button on the main Q box (not the mini).<BR /><BR />If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box.</P> <P>If a connected mini is nearer this can also be used for the WPS.</P> <P>&nbsp;</P> Sat, 15 Jul 2023 12:09:52 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Minibox/m-p/4362337#M588513 oldfella 2023-07-15T12:09:52Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Minibox/m-p/4362338#M588514 <P>We have tried this and still have the same problem.</P> Sat, 15 Jul 2023 12:09:57 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Minibox/m-p/4362338#M588514 Suz+B 2023-07-15T12:09:57Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Minibox/m-p/4362351#M588517 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3800327">@Suz+B</a>&nbsp;wrote:<BR /> <P>We have tried this and still have the same problem.</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3800327">@Suz+B</a>&nbsp;</P> <P>Try swapping the problem mini with the other one and see if it will connect following the reboot of both the main and the problem mini</P> Sat, 15 Jul 2023 12:28:23 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Minibox/m-p/4362351#M588517 oldfella 2023-07-15T12:28:23Z