topic Re: Sky w not connecting in Sky Q

Sky w not connecting

Sharon+witt — Fri, 14 Jul 2023 12:46:50 GMT

Can't get network connection

remote not working even though we changed batteries

Re: Sky w not connecting

Tom-W19 — Sat, 15 Jul 2023 08:10:51 GMT

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky w not connecting

Quoman7 — Sat, 15 Jul 2023 08:12:05 GMT

@Sharon+witt wrote:

Can't get network connection

remote not working even though we changed batteries

Hi @Sharon+witt Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: Sky w not connecting

Addie15 — Mon, 17 Jul 2023 09:12:51 GMT

Update-We are closing this invite now due to not receiving response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.