topic Q box recordings have deaf signings when not requested in Sky Q

Q box recordings have deaf signings when not requested

Peter+f+a — Fri, 14 Jul 2023 15:40:04 GMT

my q box has started including a person providing sign language although this is not requested when we record programmes

Re: Q box recordings have deaf signings when not requested

oldfella — Fri, 14 Jul 2023 15:46:58 GMT

@Peter+f+a wrote:

my q box has started including a person providing sign language although this is not requested when we record programmes

Some channels include this @Peter+f+a .

There is no option to remove it.

You need to check all showings of the program to see which ones include sign language.

There is an Option in Settings - Accessibility where you can highlight programs with sign language in the TV Guide. One way of avoiding them.

Re: Q box recordings have deaf signings when not requested

Janie — Thu, 08 Aug 2024 18:57:48 GMT

WHY SKY? This is so ridiculous. What is the .00000% of people who require this yet 99.9999999% are forced to have this pop up and can't get rid of it!

The way we got rid of it was delete the version we had downloaded and redownload the programme. It seems to work.

SKY SORT THIS OUT. What a saga!

Re: Q box recordings have deaf signings when not requested

Laing1 — Thu, 08 Aug 2024 19:27:07 GMT

@Janie wrote:

WHY SKY? This is so ridiculous. What is the .00000% of people who require this yet 99.9999999% are forced to have this pop up and can't get rid of it!

The way we got rid of it was delete the version we had downloaded and redownload the programme. It seems to work.

SKY SORT THIS OUT. What a saga!

@Janie can you give an example of what programme you downloaded

Re: Q box recordings have deaf signings when not requested

Olga7 — Fri, 27 Dec 2024 18:33:53 GMT

@Janie.
It's infuriating to have a sign language person pop up when you haven't requested it.

You should know that I myself have a hearing problem, but that is easily solved by calling up the excellent subtitle feature. That's all those with hearing problems need.

so Sky: get rid of the obtrusive and very annoying sign language person. Thank you.

Re: Q box recordings have deaf signings when not requested

PandJ2020 — Fri, 27 Dec 2024 19:16:49 GMT

@Olga7 wrote:
@Janie.
so Sky: get rid of the obtrusive and very annoying sign language person.

It's not Sky.

Re: Q box recordings have deaf signings when not requested

Mark39 — Fri, 27 Dec 2024 20:53:04 GMT

@Janie wrote:

WHY SKY? This is so ridiculous. What is the .00000% of people who require this yet 99.9999999% are forced to have this pop up and can't get rid of it!

The way we got rid of it was delete the version we had downloaded and redownload the programme. It seems to work.

SKY SORT THIS OUT. What a saga!

Sounds like you originally selected the signed version to download. Nothing to sort out. Just download the unsigned version.

Re: Q box recordings have deaf signings when not requested

Laurie+Wright — Sat, 04 Jan 2025 17:31:51 GMT

Quote - 'Sounds like you originally selected the signed version to download.'

Absolutely not true!!!

When we select a daytime program without signing to record and we get a later signed version it is NOT our fault. It is Sky selecting a signed later repeat that's at fault even when only the one program was selected to record at that time.

SKY, DON'T BLAME US! FIX IT!!!

Re: Q box recordings have deaf signings when not requested

Laing1 — Sat, 04 Jan 2025 17:58:12 GMT

@Laurie+Wright wrote:

Quote - 'Sounds like you originally selected the signed version to download.'

Absolutely not true!!!

When we select a daytime program without signing to record and we get a later signed version it is NOT our fault. It is Sky selecting a signed later repeat that's at fault even when only the one program was selected to record at that time.

SKY, DON'T BLAME US! FIX IT!!!

@Laurie+Wright I'm guessing this is when you download a programme from catchp/ondemadth at was a BBC or ITV programme ?

If so this is not a Sky problem as its the BBC and ITV that supply the assets to Sky. You will need to contact viewr relations at viewerR@sky.uk let them know and they can contact the correct channel.

BBC are partucularly bad at mixing up the signed and non signed programmes

Re: Q box recordings have deaf signings when not requested

Chodley — Sat, 04 Jan 2025 19:10:37 GMT

@Laurie+Wright wrote:
Quote - 'Sounds like you originally selected the signed version to download.'
Absolutely not true!!!
When we select a daytime program without signing to record and we get a later signed version it is NOT our fault. It is Sky selecting a signed later repeat that's at fault even when only the one program was selected to record at that time.
SKY, DON'T BLAME US! FIX IT!!!

When did Sky blame you?

Re: Q box recordings have deaf signings when not requested

PandJ2020 — Sat, 04 Jan 2025 19:22:01 GMT

@Laurie+Wright wrote:
SKY, DON'T BLAME US! FIX IT!!!

I suspect the channel providing the meta data is to blame rather than Sky.

Re: Q box recordings have deaf signings when not requested

Laurie+Wright — Sat, 04 Jan 2025 20:32:41 GMT

Horray! A sensible answer at last, rather than blaming the problem on us.

Thank you.

Re: Q box recordings have deaf signings when not requested

YPL — Fri, 07 Mar 2025 13:12:34 GMT

We too have this issue. People should have to actively "opt in" for signed programmes. It really spoils our enjoyment of our recordings when the signer is on the screen.

Re: Q box recordings have deaf signings when not requested

Staceyuk — Sat, 19 Apr 2025 17:01:24 GMT

Reading this thread while being frustrated that my Dr Who recordings I've just downloaded are being signed. I agree that it's probably due to the BBC version being available to Sky. I've just got round it by watching the episode directly from BBC iPlayer so I'm happy now 👍

Re: Q box recordings have deaf signings when not requested

richardstanley1968 — Wed, 07 May 2025 23:08:42 GMT

Totally agree - had the same problem tonight and does not let me get rid of it. As much as im sensitive to people with hearing issues you should not be defaulting people to a minority version. I did both voice control and search and this is the version it provides. SORT IT OUT

Re: Q box recordings have deaf signings when not requested

BenJoBanjo — Thu, 08 May 2025 09:16:07 GMT

@richardstanley1968 wrote:
Totally agree - had the same problem tonight and does not let me get rid of it. As much as im sensitive to people with hearing issues you should not be defaulting people to a minority version. I did both voice control and search and this is the version it provides. SORT IT OUT

There is nothing really to sort out.

It's common practice for the broadcaster to provide the most recent broadcast of a programme for on demand download, and certain programmes have their signed version shown later, often during the night. This may be the version that Sky Q downloads.

To sort out the issue you perhaps need to change your viewing mindset and start getting used to the alternative methods of getting the content you want to watch.

Broadcasters want you to search for their own content on their own apps and stream it directly. They don't want customers recording or downloading programmes any more. This is why Sky+ and soon Sky Q are being phased out in favour of streaming. It's a long, slow process and will take several more years before it's considered the norm but you can make the switch now.

Our household has been streaming all our TV for nearly 2 years now. We simply search for the programmes we want to watch and stream them immediately. No recordings to set, nothing to worry about deleting, and the choice of whether to have in-vision signing or not.

It's worth giving it a go. If you already have broadband (which I assume you do in order to download these signed programmes) then try searching and streaming the programmes you want to watch directly. You might be pleasantly surprised.

Re: Q box recordings have deaf signings when not requested

Mark39 — Thu, 08 May 2025 13:05:32 GMT

@richardstanley1968 wrote:

Totally agree - had the same problem tonight and does not let me get rid of it. As much as im sensitive to people with hearing issues you should not be defaulting people to a minority version. I did both voice control and search and this is the version it provides. SORT IT OUT

Programme? Channel?