topic Joined truespeed broadband in Sky Q

Joined truespeed broadband

Michw — Fri, 14 Jul 2023 13:44:55 GMT

Joined truespeed broadband and my sky Q mini boxes are not working. Truespeed said that sky need to change the settings and do a fix.

Re: Joined truespeed broadband

PandJ2020 — Fri, 14 Jul 2023 14:37:24 GMT

@Michw wrote:
Truespeed said that sky need to change the settings and do a fix.

And Sky say Truespeed need to change the settings and do a fix. I presume it was working fine previously which would point the finger at Truespeed in the first instance...

Such issues are generally caused by the 3rd party router clashing with Q's network. I would first ensure your router has the latest firmware, ensure 2.4GHz is enabled and that the 5GHz channel avoids 36.

Re: Joined truespeed broadband

TimmyBGood — Fri, 14 Jul 2023 14:39:57 GMT

@Michw

I'd think a network reset is appropriate, as the Truespeed router is probably using different DHCP settings to the previous ISP

Home - Settings - Setup - Network. Highlight Status and then select Reset on the right hand side.

Follow instructions to WPS with main Q box.

Re: Joined truespeed broadband

mandge — Wed, 19 Jul 2023 18:24:26 GMT

My sky Q box does not do on demand, catch up and all apps don't work truespeed have firewalls that can't be changed 🙁

Re: Joined truespeed broadband

BrizzleTim — Wed, 26 Jul 2023 16:50:15 GMT

@mandge Im with Truespeed and don't have any issues at all what Router are you using? If you've not got a Linksys, I suggest you ask Truespeed for one.