topic Re: Online Engineer Booking Process Not Responding in Sky Q

Online Engineer Booking Process Not Responding

Zander47 — Fri, 14 Jul 2023 09:22:57 GMT

SKY Q

I'm still seeing satelite error messages on multiple chanels plus picture break up on others, including 'Sky Intro Page (998)' I've carried out a system reset, but no change to errors or display break up. I have tried over the last few days to book an Engineer, using the online booking page, but the there is no response, the page hangs and nothing is displayed., see screenshot below.

Anybody having same problem re booking engineer.

Alex

Re: Online Engineer Booking Process Not Responding

Daniel0210 — Fri, 14 Jul 2023 09:36:21 GMT

@Zander47
Have a look at this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
If that doesn’t help you may have to contact Sky to arrange an engineer to check your dish alignment.

If you need to call Sky then if you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Be aware that as with most companies the start will be automated and these automated responses may try to send you back to the forum.

Re: Online Engineer Booking Process Not Responding

lettice — Fri, 14 Jul 2023 09:52:44 GMT

Have you tried refreshing the cache on your browser and resetting the cookies for Sky?
Just tried it and the online form is up and running ok.

Re: Online Engineer Booking Process Not Responding

Zander47 — Fri, 14 Jul 2023 13:03:50 GMT

Have tried MS Edge and Chrome from my desktop, tried Edge on laptop and tried mobile, all with the same result, the screen just hangs with spinning blue circle

Alex

Re: Online Engineer Booking Process Not Responding

Zander47 — Fri, 14 Jul 2023 13:46:43 GMT

Now managed to book engineer via Edge on desktop, after waiting for around 30mins with blue spinning circle screen displayed.

Thanks for allow replies

Alex