topic Re: Free Sky cinema trial in Sky Q

Free Sky cinema trial

MikePB — Thu, 13 Jul 2023 18:54:01 GMT

Just received an email offering 4 week trial of Sky Cinema FOC, after the 4 weeks is up it's £6 a month unless I cancel. Small print says 31 days notice to cancel. Now maths was never my strongest point but this doesn't make sense, does it: a 28 day free trial that I have to cancel 3 days before I subscribe or I get charged. 🤷🏼‍♂️🤔

Re: Free Sky cinema trial

Anonymous — Thu, 13 Jul 2023 19:06:27 GMT

I got this as well, and would'nt mind a free month of movies, absolutly not going to pay and will 100% cancel, but I agree, if I cancel on the day I take the trial, it'll be 3 days over and I'll have to then pay £6?!?

I'm sure the 31 days notice is from when you start paying isn't it???

Can anyone clarify?

Re: Free Sky cinema trial

PeteRG41 — Thu, 13 Jul 2023 20:54:35 GMT

I normally just pass up these offers. As nice as the temporary perks are, it’s not obvious or a simple task to cancel once the offer/trial is over.

Im sure many people get frustrated,

can’t cancel and then carry on using the product until they finally manage to cancel it.

Re: Free Sky cinema trial

dee761 — Thu, 13 Jul 2023 21:07:26 GMT

Thanks for posting this. I was wondering this too. So basically they get £6 off you for the month.

Re: Free Sky cinema trial

Doc5907 — Thu, 13 Jul 2023 23:04:21 GMT

Hi @MikePB @dee761 @Anonymous

I've taken this offer before and can confirm that you can cancel at any time within the 4 week trial period and it will end you subscription at the end of 4 weeks as stated in small print at the bottom of the email......

"Subscription to Sky Cinema automatically renews unless you cancel before the end of your 4-week trial"

It is only if you carry on without cancelling after 4 weeks you will then be subject to a 31 day cancellation clause.

Re: Free Sky cinema trial

acrobatx — Fri, 14 Jul 2023 06:07:39 GMT

Thanks for the clarity! Is cancelling over the phone the only method?

Re: Free Sky cinema trial

Invisiblename — Fri, 14 Jul 2023 06:41:45 GMT

@acrobatx wrote:
Thanks for the clarity! Is cancelling over the phone the only method?

Unfortunately yes

Re: Free Sky cinema trial

sask11 — Sat, 16 Sep 2023 11:07:28 GMT

Just spoke to a sky advisor who stated that if you take out this offer and cancel immediately, you still get charged for the days over the 28. Now I know you're getting 4 weeks free, but sky are still making money from customers because of the 31 days cancellation .

Not happy

Re: Free Sky cinema trial

Doc5907 — Sat, 16 Sep 2023 12:35:29 GMT

@sask11 wrote:
Just spoke to a sky advisor who stated that if you take out this offer and cancel immediately, you still get charged for the days over the 28. Now I know you're getting 4 weeks free, but sky are still making money from customers because of the 31 days cancellation .
Not happy

@sask11 that is not correct. See my post 5 above saying I didn't get charged anything.

Re: Free Sky cinema trial

sask11 — Sat, 16 Sep 2023 14:00:22 GMT

Thanks for your reply, I did read your post but the advisor was adamant about it. Just kept saying, " well you're getting 28 days for free "

Re: Free Sky cinema trial

Nataleigh — Sat, 25 Nov 2023 14:12:49 GMT

I'm in contract with Sky until May 2024, I'm wanting to cancel then. If I take the movies free trial & cancel before I'm charged, will it renew my contract with Sky & I'll be unable to cancel?

Re: Free Sky cinema trial

StevieD54 — Tue, 28 Nov 2023 17:02:29 GMT

I'm about to activate this 4 week Sky Cinema trial today, and I'm happy for it to run past the New Year, so I'm OK with paying for one more month at £6. Therefore, I'm trying to work out the date on which I should cancel? On the last day of the 4 week trial? In theory, that should be the start of my 'pay' month, yes?

Re: Free Sky cinema trial

StevieD54 — Tue, 28 Nov 2023 17:30:51 GMT

It's just dawned on me that I think I can cancel anytime. But how will Sky bill me, pro rata or the full £6 if I cancelled say, 2 weeks from today, which would be the 12th December? So 31 days notice of cancellation would mean Sky Cinema is switched off on 12th January.

I started my free trial today, so it will end on Boxing Day. So how much do I get charged for the period Boxing Day to 12th January? £6? Or part of £6? Very confusing!

Re: Free Sky cinema trial

PandJ2020 — Tue, 28 Nov 2023 17:52:12 GMT

@StevieD54 billing is prorata - sometimes you have to give (31 days) notice straight applying the offer.

Billing is also monthly in advance so you may actually incur charges past any cessation date but this will be credited back in the following bill.

Re: Free Sky cinema trial

Pottermus — Fri, 31 Oct 2025 10:29:55 GMT

In a weak moment I agreed over the phone to a months free Cinema. I do not wish to have it after the month. Can you tell me which tel number I can use to cancel? They say they will send me an e mail before the end asking if I wish to continue - only problem is I do not trust them to do this!

Re: Free Sky cinema trial

Daniel0210 — Fri, 31 Oct 2025 10:36:44 GMT

@Pottermus

Unfortunately you'll be charged for a part month now as in cancelling it you need to give 31 days notice.

The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

Re: Free Sky cinema trial

NickNewark — Fri, 31 Oct 2025 15:19:21 GMT

Can anyone else clarify, as I've received this offer and whilst it does give you the option to cancel the movies, the small prine does say it requires a new 24 month contract 🤔

Re: Free Sky cinema trial

ElizaT — Sat, 01 Nov 2025 21:29:26 GMT

Hi all,

I'm thinking of taking this offer, happy for it to run over Christmas, happy to pay £6pm for a couple of months, but not happy if it's going to start a new rolling 24 month contract! When I click on the terms and conditions, it only has the standard Ts & Cs for adding the Sky Cinema package at full price, which of course kicks off a new 24m contract.

Additionally, it says "£6 per month unless cancelled", indicating it CAN be cancelled, but does that mean it needs to be cancelled within the 4 weeks, or can I just cancel it after a couple of months?

One other thing; I don't want the free version of Paramount+. I already pay separately for the premium version of Paramount+, and had a right faff with Sky before when I had the free version with Sky Cinema and wated to upgrade (which of course you can't), so had to wait 6 weeks for Sky to remove my details so Paramount could upgrade my account. Can I avoid Sky messing about with my Paramount+ subscription if I take out this offer?

I would be really grateful if any one could advise please?

Many thanks.