topic Re: Download to tablet not working in Sky Q

Download to tablet not working

Tigger900 — Thu, 13 Jul 2023 17:15:01 GMT

Going away and as normal I want to download a film to watch tonight. Each time I try with any film I get an unknown error saying it cannot download and to try later.

The tablet is on the same WiFi as Sky Q.

I have tried updating the app and charging the tablet more and no use.

Any ideas?

Re: Download to tablet not working

oldfella — Thu, 13 Jul 2023 17:21:38 GMT

@Tigger900 wrote:

Going away and as normal I want to download a film to watch tonight. Each time I try with any film I get an unknown error saying it cannot download and to try later.

The tablet is on the same WiFi as Sky Q.

I have tried updating the app and charging the tablet more and no use.

Any ideas?

Hi @Tigger900

You need the Q Monthly Multiscreen to do this.

Do you have this?

Re: Download to tablet not working

Tigger900 — Thu, 13 Jul 2023 17:37:42 GMT

Hi there,

is Q monthly something new? I've been able to download before and never heard of Q monthly. Where do I get that?

Re: Download to tablet not working

oldfella — Thu, 13 Jul 2023 17:47:58 GMT

@Tigger900 wrote:

Hi there,

is Q monthly something new? I've been able to download before and never heard of Q monthly. Where do I get that?

Hi @Tigger900

It's the Sky Q monthly Multiscreen subscription.

Re: Download to tablet not working

Tigger900 — Thu, 13 Jul 2023 21:32:02 GMT

Thank you.

I have never had the Multiscreen subscription and have always been able to download films to take away. They stay on the tablet for a limited period and once started watching they go after 48hours.

I just don't know why the download is failing for an unknown reason?

Re: Download to tablet not working

SlenderRobert — Thu, 13 Jul 2023 21:57:49 GMT

@oldfella wrote:
@Tigger900 wrote:
Going away and as normal I want to download a film to watch tonight. Each time I try with any film I get an unknown error saying it cannot download and to try later.
The tablet is on the same WiFi as Sky Q.
I have tried updating the app and charging the tablet more and no use.
Any ideas?
Hi @Tigger900
You need the Q Monthly Multiscreen to do this.
Do you have this?

You don't need multiscreen to download content to a tablet or mobile phone, you only need it for Sky Go on Apple TV or consoles.
@Tigger900 - try logging out of the Sky Go app & logging back in or even deleting the app completely & reinstalling it.

Re: Download to tablet not working

Laing1 — Fri, 14 Jul 2023 16:23:53 GMT

@SlenderRobert wrote:

@oldfella wrote:

@Tigger900 wrote:

Going away and as normal I want to download a film to watch tonight. Each time I try with any film I get an unknown error saying it cannot download and to try later.

The tablet is on the same WiFi as Sky Q.

I have tried updating the app and charging the tablet more and no use.

Any ideas?

Hi @Tigger900

You need the Q Monthly Multiscreen to do this.

Do you have this?

You don't need multiscreen to download content to a tablet or mobile phone, you only need it for Sky Go on Apple TV or consoles.
@Tigger900 - try logging out of the Sky Go app & logging back in or even deleting the app completely & reinstalling it.

@SlenderRobert it depends on where you are trying to download from. If you are trying to download recordings from your Q box then you need the multiscreen subscription to connect Sky go to your Q box if you are downloading through Sky go then you should be able to do this without the multiscreen subscription

Re: Download to tablet not working

SlenderRobert — Fri, 14 Jul 2023 16:29:50 GMT

@Laing1 wrote:
@SlenderRobert wrote:
@oldfella wrote:
@Tigger900 wrote:
Going away and as normal I want to download a film to watch tonight. Each time I try with any film I get an unknown error saying it cannot download and to try later.
The tablet is on the same WiFi as Sky Q.
I have tried updating the app and charging the tablet more and no use.
Any ideas?
Hi @Tigger900
You need the Q Monthly Multiscreen to do this.
Do you have this?
You don't need multiscreen to download content to a tablet or mobile phone, you only need it for Sky Go on Apple TV or consoles.
@Tigger900 - try logging out of the Sky Go app & logging back in or even deleting the app completely & reinstalling it.
@SlenderRobert it depends on where you are trying to download from. If you are trying to download recordings from your Q box then you need the multiscreen subscription to connect Sky go to your Q box if you are downloading through Sky go then you should be able to do this without the multiscreen subscription

Correct.