topic Catch up not working, needs upgrade?? in Sky Q

Catch up not working, needs upgrade??

Ukchri3 — Thu, 13 Jul 2023 12:57:35 GMT

Just had Sky Q installed and catch up won't work. Tried the usual steps but still not working. Keeps telling me I need to upgrade??

Re: Catch up not working, needs upgrade??

Daniel0210 — Thu, 13 Jul 2023 13:10:11 GMT

@Ukchri3
Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Re: Catch up not working, needs upgrade??

Ukchri3 — Thu, 13 Jul 2023 13:12:29 GMT

Yep did that already.

just tried again and still not working

thanks

chris

Re: Catch up not working, needs upgrade??

Daniel0210 — Thu, 13 Jul 2023 13:21:14 GMT

@Ukchri3
I’ve escalated your post to Sky and the Community Messaging Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Catch up not working, needs upgrade??

Lisa-P1987 — Thu, 13 Jul 2023 15:43:21 GMT

Thanks for escalating this. We’ve sent @Ukchri3 an invite to chat.

Re: Catch up not working, needs upgrade??

Lisa-P1987 — Thu, 13 Jul 2023 16:53:04 GMT

Update - Spoken to @Ukchri3, the issue is resolved now 🙂

Re: Catch up not working, needs upgrade??

Ratmanc — Thu, 13 Jul 2023 17:02:35 GMT

I have the same issue, I can watch Netflix and the like but not catchup tv! For the money I'm spe ding this happens way too often!