https://helpforum.sky.com/t5/Sky-Q/Returning-box/m-p/4360680#M588094 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3799320">@Meli55a9</a>&nbsp;<BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR />If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Thu, 13 Jul 2023 12:31:24 GMT Daniel0210 2023-07-13T12:31:24Z https://helpforum.sky.com/t5/Sky-Q/Returning-box/m-p/4360672#M588093 <P>I've received a cardboard box to send my multiroom box back but it's damaged, I'm not getting anywhere ringing up. How can I request a new returns box?&nbsp;</P> Thu, 13 Jul 2023 12:25:20 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-box/m-p/4360672#M588093 Meli55a9 2023-07-13T12:25:20Z https://helpforum.sky.com/t5/Sky-Q/Returning-box/m-p/4360680#M588094 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3799320">@Meli55a9</a>&nbsp;<BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR />If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Thu, 13 Jul 2023 12:31:24 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-box/m-p/4360680#M588094 Daniel0210 2023-07-13T12:31:24Z