SkyQ mini boxes not working

LORNA100 — Wed, 12 Jul 2023 17:58:53 GMT

My skyQ mini boxes are not working. There is a message saying they are not receiving satellite signal.

The main SkyQ box is working.

I have ran through checking that the mini boxes are connected to the main box and that they have a tick for internet connection.

How do I fix this issue?

Re: SkyQ mini boxes not working

oldfella — Wed, 12 Jul 2023 18:15:46 GMT

@LORNA100 wrote:

My skyQ mini boxes are not working. There is a message saying they are not receiving satellite signal.

The main SkyQ box is working.

I have ran through checking that the mini boxes are connected to the main box and that they have a tick for internet connection.

How do I fix this issue?

Hi @LORNA100

First try rebooting the main Q box and then when this is completely back up and running reboot the minis
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the minis still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box.

With the network reset on the second mini you use the first mini or the main Q box or the Sky router (if on Sky Broadband) for the WPS. Use whichever is nearest.

Re: SkyQ mini boxes not working

LORNA100 — Wed, 12 Jul 2023 18:37:59 GMT

Hi @oldfella

Unfortunately, that hasn't worked, but thanks for trying to help.

Re: SkyQ mini boxes not working

oldfella — Wed, 12 Jul 2023 18:53:05 GMT

@LORNA100 wrote:

Hi @oldfella

Unfortunately, that hasn't worked, but thanks for trying to help.

What happened when you carried out the Network reset on the minis @LORNA100 ?

Did they connect by WPS with the Q box?

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