topic Sky Q box constantly losing connection... in Sky Q

Sky Q box constantly losing connection...

ShaunD1978 — Wed, 12 Jul 2023 16:52:27 GMT

Having followed everything online about attempting to solve this issue, and then several hours to find a phone number that enabled me to actually talk to a human (albeit an Indian call centre), I thought clearing my recordings was going to solve the issue. But no, within 5 minutes the connection has gone again! Any non-app advice ftom anyone?

Re: Sky Q box constantly losing connection...

Greenfingers001 — Thu, 13 Jul 2023 09:09:01 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box constantly losing connection...

Tom-W19 — Sat, 15 Jul 2023 09:44:36 GMT

Hi @ShaunD1978

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.