topic Re: Sky Q remote control in Sky Q

Sky Q remote control

Tanat+Rakhimberdi — Wed, 12 Jul 2023 10:32:12 GMT

The remote control is not working and I tried to fixed with all steps are given in the Help page in the MySky web-site

Re: Sky Q remote control

Daniel0210 — Wed, 12 Jul 2023 11:51:30 GMT

@Tanat+Rakhimberdi
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting that you may not have tried and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.

Re: Sky Q remote control

Tanat+Rakhimberdi — Wed, 12 Jul 2023 12:37:30 GMT

Followed the steps that are given in the link - remote control just doesn't react as there's no batteries (I put brand new batteries). Please replace remote control as it is brand new and equipment was set up just recently!

Re: Sky Q remote control

Daniel0210 — Wed, 12 Jul 2023 12:47:39 GMT

@Tanat+Rakhimberdi wrote:

Please replace remote control as it is brand new and equipment was set up just recently!

@Tanat+Rakhimberdi

You can order one via that link as already stated. This is primarily a customer helps customer forum so you’re not talking to Sky Customer Services here.