Unable to change channels, Sky Q +mini box. Picture is freezing.

ronnee — Wed, 12 Jul 2023 09:44:58 GMT

Both main Sky Q box and mini box have same issues. Both unplugged and restarted but issue remains. Playback on mini box kept freezing yesterday, all channels. Today, unable to change channels on main TV, screen goes blank and then sometimes randomly opens up

on random channel.

Re: Unable to change channels, Sky Q +mini box. Picture is freezing.

oldfella — Wed, 12 Jul 2023 09:51:03 GMT

@ronnee wrote:

Both main Sky Q box and mini box have same issues. Both unplugged and restarted but issue remains. Playback on mini box kept freezing yesterday, all channels. Today, unable to change channels on main TV, screen goes blank and then sometimes randomly opens up

on random channel.

Hi @ronnee

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Once the main Q box is back up and running

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

topic Unable to change channels, Sky Q +mini box. Picture is freezing. in Sky Q

Unable to change channels, Sky Q +mini box. Picture is freezing.

Re: Unable to change channels, Sky Q +mini box. Picture is freezing.