Sky card unauthorised problem

Suelou — Tue, 11 Jul 2023 11:52:00 GMT

Hi my mums sky box keeps saying there's a sky card not authorised on certain channels when usually she can see them

Re: Sky card unauthorised problem

Laing1 — Tue, 11 Jul 2023 16:13:31 GMT

@Suelou wrote:

Hi my mums sky box keeps saying there's a sky card not authorised on certain channels when usually she can see them

@Suelou Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if that doesn't work

You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet

topic Re: Sky card unauthorised problem in Sky Q

Sky card unauthorised problem

Re: Sky card unauthorised problem