topic Re: Returning sky q box in Sky Q

Returning sky q box

23+springwell — Tue, 11 Jul 2023 14:13:50 GMT

I have posted the sky Q box back today and have proof of postage but this will not be back with you by 12.7.23 as requested in your email.

Re: Returning sky q box

Tim+Adams — Tue, 11 Jul 2023 14:19:28 GMT

Hi @23+springwell

Please keep the proof of posting safe as you may need it to show Sky.

Thanks,

Tim

Re: Returning sky q box

Daniel0210 — Tue, 11 Jul 2023 15:17:20 GMT

@23+springwell

We understand Unipart, who handle the returns, are taking at least two weeks to process the equipment. As @Tim+Adams has stated keep the proof of posting safe and indefinitely. It's likely Sky will charge you non return fees as it appears you are late in returning them but if that happens post again on this thread in a couple of weeks and we can hopefully get you some help on here in getting the fees reimbursed.