https://helpforum.sky.com/t5/Sky-Q/Returning-equipment/m-p/4358492#M587623 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3798085">@Costelini</a>&nbsp;<BR />So long as you’ve cancelled successfully Sky usually send out the returns packaging near the end of the cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the subscription was registered at. <BR /><BR /><STRONG>Note:~ </STRONG>If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out after 31 days in case you change your mind about Glass. <BR /><BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR />If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Tue, 11 Jul 2023 12:00:04 GMT Daniel0210 2023-07-11T12:00:04Z https://helpforum.sky.com/t5/Sky-Q/Returning-equipment/m-p/4358452#M587610 <P>Hi</P><P>I need to return some equipment back until 14th of July , I had a&nbsp; message on 4th of July saying that I've been sent a prepaid packaging for that but I haven' got it yet, I am just wondering if it was lost or send it to a wrong adress.</P><P>If you could tell me what shall I do.</P><P>&nbsp;Thank you</P> Tue, 11 Jul 2023 11:39:10 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-equipment/m-p/4358452#M587610 Costelini 2023-07-11T11:39:10Z https://helpforum.sky.com/t5/Sky-Q/Returning-equipment/m-p/4358492#M587623 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3798085">@Costelini</a>&nbsp;<BR />So long as you’ve cancelled successfully Sky usually send out the returns packaging near the end of the cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the subscription was registered at. <BR /><BR /><STRONG>Note:~ </STRONG>If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out after 31 days in case you change your mind about Glass. <BR /><BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR />If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Tue, 11 Jul 2023 12:00:04 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-equipment/m-p/4358492#M587623 Daniel0210 2023-07-11T12:00:04Z