topic Re: Catch Up Tv not accessible in Sky Q

Catch Up Tv not accessible

OVALTECH — Tue, 11 Jul 2023 06:46:50 GMT

I've recently re-activated my Sky subscription after cancelling it. The Catch Up TV does not work and I get the following message

To Use This Service You Need To Upgrade Your Subscription

I've tried re-booting the Q Box turned off at the mains etc. but no joy.

Re: Catch Up Tv not accessible

Daniel0210 — Tue, 11 Jul 2023 07:05:36 GMT

@OVALTECH
Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Re: Catch Up Tv not accessible

OVALTECH — Tue, 11 Jul 2023 07:14:42 GMT

Hi thanks for the advice. I have the full HD package. I've tried changing the setting to SD for all channels but it hasn't worked.

Re: Catch Up Tv not accessible

Daniel0210 — Tue, 11 Jul 2023 08:50:01 GMT

@OVALTECH

To see if they can resolve this I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Catch Up Tv not accessible

OVALTECH — Tue, 11 Jul 2023 08:55:59 GMT

Hi Many thanks for your help.

I managed to get through to the technical team who re-sent a signal to the box and it has cured the problem

Re: Catch Up Tv not accessible

Daniel0210 — Tue, 11 Jul 2023 08:57:50 GMT

@OVALTECH

Okay, ignore any chat invites that come your way but hopefully they'll see your update.