https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4357786#M587486 Hi my TV remote is faulty and the number 9 button keeps pressing on my remote with out us touching it or pressing anything so it turns over to channel 9 all the time it's done this since we got it installed thankyou Mon, 10 Jul 2023 17:32:04 GMT Ty+ki 2023-07-10T17:32:04Z https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4357786#M587486 Hi my TV remote is faulty and the number 9 button keeps pressing on my remote with out us touching it or pressing anything so it turns over to channel 9 all the time it's done this since we got it installed thankyou Mon, 10 Jul 2023 17:32:04 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4357786#M587486 Ty+ki 2023-07-10T17:32:04Z https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4357849#M587487 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3797704">@Ty+ki</a>&nbsp;<BR />It might need a gentle clean in case dust is stuck under a button. If your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.</P> Mon, 10 Jul 2023 18:45:06 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4357849#M587487 Daniel0210 2023-07-10T18:45:06Z