topic Re: Virtual Remote Control in Sky Q

Virtual Remote Control

Pogit — Sun, 09 Jul 2023 20:31:02 GMT

I'm not sure if I've just woken up from a dream or I'm still dreaming.

I don't often use sky go but that might just about to change, finally something I've been asking for a long time has been answered! Hurray!

on Sky+ I used to use the apps virtual remote to control my main and other boxes around the home a great mobility tool! On Sky Q I was always told it was coming (many years now!) but it finally has.

under settings > devices you can select sky remote!

and boom there's a remote on my phone for my sky box.

I now no longer have to use that horrid third part app with adverts all over it!

WELL DONE SKY! Please let other customers who've been asking for this know and please make it an option from the main screen.

oh yeah and please add REMINDERS with auto tune now and I might just be tempted not to cancel at end of contract. I was 100% going to now it's 50/50 that's how much this means again well done!

Re: Virtual Remote Control

PandJ2020 — Sun, 09 Jul 2023 20:22:28 GMT

Neat, just tried it - handy if the remote fails...

Re: Virtual Remote Control

cookiemonsteruk — Sun, 09 Jul 2023 20:37:18 GMT

@Pogit

@PandJ2020

Are you using iphones?

What version of sky go are you on?

Re: Virtual Remote Control

PandJ2020 — Sun, 09 Jul 2023 20:43:11 GMT

@cookiemonsteruk wrote:
@Pogit
@PandJ2020

Are you using iphones?
What version of sky go are you on?

iPad v23.5.1. (I guess same on iPhone)

Re: Virtual Remote Control

cookiemonsteruk — Sun, 09 Jul 2023 20:49:04 GMT

@PandJ2020

Android 13 v 23.5.1

Guess they are rolling out on everything apple first

Re: Virtual Remote Control

rscott — Sun, 09 Jul 2023 21:26:34 GMT

It is due to arrive on Android as well, but not sure when.

Re: Virtual Remote Control

Pogit — Mon, 10 Jul 2023 06:41:26 GMT

@cookiemonsteruk Sorry yes should of mentioned it's iOS SkyGO version 23.5 brings the ability to change the Home Screen it would of been nice if adding the virtual remote was an option but perhaps they wanted to introduce it slowly under the radar, whoops 😬

Still shocked its finally turned up tbh after so long of being told it's coming, then no it's not happening.

I needs to come out from the depths of settings though.

Re: Virtual Remote Control

cookiemonsteruk — Mon, 10 Jul 2023 10:26:04 GMT

@Pogit

Thanks. Had to go to superuser forum for community management to clarify. It was mentioned in april for IOS users and you have been the first customer i have seen reporting it 👍 Android users get it later on

Re: Virtual Remote Control

best+of+the+best — Mon, 10 Jul 2023 12:14:15 GMT

Android always last to get it again nothings changed then always Apple first

July 19th 2011 ios Iphone and Ipad

February 20th 2012 Android

July 10th 2023 Iphone Ipad

Most likely February 2024 for Android won't be getting an iPhone either 🤣🤣

Re: Virtual Remote Control

Pogit — Mon, 10 Jul 2023 12:29:10 GMT

I usually find it the other way around.

Re: Virtual Remote Control

Chloe-W22 — Mon, 10 Jul 2023 12:37:59 GMT

Thanks for the post @Pogit, the product teams have been working hard at this one so appreciate your feedback on it!

The latest Sky Go release is gradually rolling out with the last of the user base set to receive it a week today 🎊

And as mentioned by @cookiemonsteruk this will be on Android later on but we don't have a time frame just yet.

Re: Virtual Remote Control

simon194 — Mon, 10 Jul 2023 16:31:06 GMT

@best+of+the+best wrote:
Android always last to get it again nothings changed then always Apple first
July 19th 2011 ios Iphone and Ipad
February 20th 2012 Android

July 10th 2023 Iphone Ipad

Most likely February 2024 for Android won't be getting an iPhone either 🤣🤣

The problem is the number of versions of Android and making it compatible with all of them although I'm not sure it is necessary to still support Android 5.1 like the current Sky Go app does. Any versions earlier than Android 10 are no longer recieving security updates now.

Re: Virtual Remote Control

tiashannon — Wed, 26 Jul 2023 15:56:22 GMT

I've gone into settings and devices and don't have the remote option. What am I doing wrong?

Re: Virtual Remote Control

PandJ2020 — Wed, 26 Jul 2023 16:00:10 GMT

@tiashannon wrote:
I've gone into settings and devices and don't have the remote option. What am I doing wrong?

What device are you using?

Re: Virtual Remote Control

tiashannon — Wed, 26 Jul 2023 16:19:40 GMT

iPhone 12 mini

Re: Virtual Remote Control

Pogit — Wed, 26 Jul 2023 17:45:26 GMT

Make sure you..

•have the latest version of the Sky Go app
•have the option in Sky Go settings “connect to sky Q box” checked
•are on the same Wi-fi network as the Q box is on?

Re: Virtual Remote Control

tiashannon — Thu, 27 Jul 2023 06:17:30 GMT

Yep - all of those.

Re: Virtual Remote Control

Phillip87 — Thu, 27 Jul 2023 09:09:41 GMT

this is great if you have iphone but not for Android users do we know when this feature will drop onto android as it dose seem like a really good function

Re: Virtual Remote Control

Pogit — Thu, 27 Jul 2023 11:47:35 GMT

@tiashannon sorry can’t help you then if your on the latest iOS, app version and on the same network and told it to look for the Q box it should be there.

@Phillip87 Well Sky have confirmed it’s coming to Android not much you can do other than wait or use one of the third party apps as I had been doing for years since moving from + to Q

Re: Virtual Remote Control

Forever+Customer — Mon, 04 Dec 2023 17:38:36 GMT

Is there any update on this? Would be great to have a 'virtual remote' on my android phone for those times when you're really comfy on the sofa with all your drinks and snacks within reach but that little Q remote is just out of reach! 😆