topic Re: Items returned in Sky Q

Items returned

Buttons5558 — Thu, 27 Apr 2023 07:24:05 GMT

Hi. I'm getting messages and emails about returning Sky Q equipment. I returned the box almost 1 month ago.

Das anyone else had this problem?

Jen

Re: Items returned

Dallen9798 — Thu, 27 Apr 2023 07:25:15 GMT

Hi @Buttons5558

Do you still have the reciept at all with the tracking number on?

Give Sky a call, provide it and they can make it all down as returned for you.

Re: Items returned

Daniel0210 — Thu, 27 Apr 2023 08:00:40 GMT

@Buttons5558

No need to call. I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: Items returned

Lisa-P1987 — Thu, 27 Apr 2023 08:28:43 GMT

Thanks for escalating this. We’ve sent Buttons5558 an invite to chat.

Re: Items returned

Tom-W19 — Sat, 29 Apr 2023 09:39:59 GMT

Hi Buttons5558

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Items returned

Ravi1105 — Mon, 10 Jul 2023 11:46:43 GMT

Regarding to refurn the box i have two boxes and according to me i only need one box to return becauce i will still need the router for Internet,