topic Re: returned box/es in Sky Q

returned box/es

Kirstybarry — Mon, 10 Jul 2023 09:39:59 GMT

i have a receipt proving i have returned my sky box/es how do i get through to the right person or chat with someone on line to sort this out?

Re: returned box/es

Daniel0210 — Mon, 10 Jul 2023 09:44:09 GMT

@Kirstybarry

Are Sky sending out reminders to you? We understand returns are taking 2+ weeks to be processed and even then Unipart (who deal with the returns) are not the quickest in updating Sky equipment has been received. If you returned it longer ago than that and you’ve kept your proof of posting let us know in this thread and we can maybe get you some help.

Re: returned box/es

Kirstybarry — Mon, 10 Jul 2023 09:44:01 GMT

Hey, yes hd a tex saying i will be charged.

Re: returned box/es

Daniel0210 — Mon, 10 Jul 2023 09:44:54 GMT

@Kirstybarry

I will escalate your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: returned box/es

Kirstybarry — Mon, 10 Jul 2023 09:46:08 GMT

thank you very much.

Re: returned box/es

Addie15 — Mon, 10 Jul 2023 10:02:45 GMT

Hi there! Thank you for escalating this. We have sent an invite to kirstybarry.

Re: returned box/es

Addie15 — Tue, 11 Jul 2023 11:02:23 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.