topic Re: Paramount + app keeps buffering in Sky Q

Paramount + app keeps buffering

StevenC19 — Fri, 07 Jul 2023 20:18:44 GMT

When ever I am watching Paramount + the episode or film will overlay the rating and sometimes totally freeze and the buffering wheel appears.

I've checked the broadband speed and it's over 30mb/s so more than enough to stream.

It's sometimes the same with Prime Tv as well and these are both on my sly q mini box.

On the main sky q box it's less noticeable but does still happen.

Anyone else seen this??

Re: Paramount + app keeps buffering

Addie15 — Sat, 08 Jul 2023 09:15:16 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Paramount + app keeps buffering

JohnScottUK — Sat, 08 Jul 2023 21:25:44 GMT

This happens to me also. I have FTTP running at >270Mbps. What is the fix?

Re: Paramount + app keeps buffering

Mr+Flibbles+86 — Mon, 10 Jul 2023 09:35:02 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Paramount + app keeps buffering

frank1976 — Thu, 31 Aug 2023 18:28:55 GMT

Yes , I have the same issue . Do you know the fault and how to sort it ?

Re: Paramount + app keeps buffering

BrianH3 — Sun, 17 Sep 2023 22:02:38 GMT

Please advise on this issue as I have the same buffering / dimming and age restriction banner appearing. I stop watching paramount because of this. Please publish a fix.

Re: Paramount + app keeps buffering

StevenC19 — Sun, 17 Sep 2023 22:12:14 GMT

They said they were inviting me a private chat to discuss.... That never happened so still stuck with crap buffering all the time to the point I've stopped watching paramount

Re: Paramount + app keeps buffering

bello1 — Thu, 12 Feb 2026 14:20:09 GMT

I have the EXACT

Re: Paramount + app keeps buffering

bello1 — Thu, 12 Feb 2026 14:21:55 GMT

I have the EXACT same problem. My broadband speeds are well north of 250MBPS and the ONLY app via SKY that we have an issue with is Paramount. I fail to see how this buffering issue can't be solved. I will look to stop service via sky and simply outright subscribe to the app.

Re: Paramount + app keeps buffering

BrianH3 — Thu, 12 Feb 2026 14:36:54 GMT

Hi since my original post of this some time ago I recently started to use the app again and it seems to be working fine now. Just like you I have a really fast broadband speed but now seems to be working fine