topic Re: Discovery plus re winding in Sky Q

Discovery plus re winding

hanbansoph — Sun, 09 Jul 2023 07:27:13 GMT

Hi all !

can anyone help ..... discovery plus constantly rewinds / re starts show when I come out of watching ..... I have re started apps on sky q box but it's still happening !
so frustrating .... I spoken to discovery ... they say speak to sky

help x

Re: Discovery plus re winding

Mr+Flibbles+86 — Mon, 10 Jul 2023 07:20:38 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Discovery plus re winding

Lisa-P1987 — Thu, 13 Jul 2023 16:29:22 GMT

Thanks for chatting to us @hanbansoph . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Discovery plus re winding

Richado — Fri, 14 Jul 2023 09:30:58 GMT

I had a similar issue with the Discovery Plus app. It also went blank while still playing audio, then when I tried to resume the program I was watching it started from the beginning! There was also a considerable amount of buffering during the program, though Netflix worked flawlessly.

I just think it's not a very good streaming service I'm afraid.

Re: Discovery plus re winding

hanbansoph — Fri, 14 Jul 2023 09:59:24 GMT

@Richado @Does it still do it ?

Re: Discovery plus re winding

Richado — Sat, 15 Jul 2023 20:50:12 GMT

Yes it does.

Re: Discovery plus re winding

SarahJaneH — Sat, 27 Jan 2024 11:23:28 GMT

It's still doing it. Drives me mad. We've been trying to watch a variety of different programmes and it will either randomly rewind or will go to an advert and then restart the programme