topic Re: Returning sky box in Sky Q

Returning sky box

Anuska — Sun, 09 Jul 2023 16:04:28 GMT

Hi I need a box to return the sky

Re: Returning sky box

caesarome — Sun, 09 Jul 2023 16:05:55 GMT

You have posted this on here in the Sky+ box forum so can you confirm if it is a Sky+ box or a Sky Q one you have got ?

Re: Returning sky box

Anuska — Sun, 09 Jul 2023 16:06:46 GMT

You guys send a free box to return the box but mistakenly my daughter bin them away

so is it possible to send me anothwr please??

Re: Returning sky box

caesarome — Sun, 09 Jul 2023 16:08:09 GMT

We are customers here so we can help you if you answer the question I have asked you ?

Re: Returning sky box

Anuska — Sun, 09 Jul 2023 16:13:41 GMT

I need a new box to return the sky box please

Re: Returning sky box

caesarome — Sun, 09 Jul 2023 16:24:01 GMT

@caesarome wrote:

We are customers here so we can help you if you answer the question I have asked you ?

You are not talking to Sky so I will ask again, do you have a Sky+ or Sky Q box ?

Re: Returning sky box

Mark39 — Sun, 09 Jul 2023 16:25:30 GMT

@caesarome wrote:

You have posted this on here in the Sky+ box forum so can you confirm if it is a Sky+ box or a Sky Q one you have got ?

@Anuska is this a Sky+ box? If so, you don't need to return it. It's yours.

Re: Returning sky box

Anuska — Sun, 09 Jul 2023 16:36:59 GMT

I have sky Q box

Re: Returning sky box

Daniel0210 — Sun, 09 Jul 2023 16:47:38 GMT

@Anuska
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.