topic Re: Remote control isnt working properly in Sky Q

Remote control isnt working properly

Darren911 — Sun, 09 Jul 2023 14:01:04 GMT

Remote conttol is not working properly

Re: Remote control isnt working properly

Daniel0210 — Sun, 09 Jul 2023 14:07:40 GMT

You haven't said what issue you're having but if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.

Re: Remote control isnt working properly

oldfella — Sun, 09 Jul 2023 14:26:05 GMT

@Darren911 wrote:

Remote conttol is not working properly

Hi @Darren911

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.