topic Re: Incorrect return request in Sky Q

Incorrect return request

bluefoxtoo — Sun, 09 Jul 2023 10:53:11 GMT

I've just renewed with Sky for another 18 months on the same package, yet I've been sent an equipment return request for the sky Q mini. I've checked on future bills and multi room is still on there.

I had left it assuming it was an error but today I've got a 'you will be charged' text.

I've tried ringing but there doesn't seem to be a relevant option.

Anybody else get this? Any ideas?

Thanks!

Re: Incorrect return request

oldfella — Sun, 09 Jul 2023 10:55:23 GMT

@bluefoxtoo wrote:

I've just renewed with Sky for another 18 months on the same package, yet I've been sent an equipment return request for the sky Q mini. I've checked on future bills and multi room is still on there.

I had left it assuming it was an error but today I've got a 'you will be charged' text.

I've tried ringing but there doesn't seem to be a relevant option.

Anybody else get this? Any ideas?

Thanks!

Hi @bluefoxtoo

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Incorrect return request

Daniel0210 — Sun, 09 Jul 2023 11:09:10 GMT

@bluefoxtoo

We see this quite often so to see if they can help you I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Incorrect return request

Addie15 — Sun, 09 Jul 2023 11:26:13 GMT

Hi there! Thank you for escalating this. We have sent an invite to bluefoxtoo.

Re: Incorrect return request

Addie15 — Sun, 09 Jul 2023 16:58:27 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.