topic Re: Update software issue in Sky Q

Update software issue

r0gue — Sun, 09 Jul 2023 10:16:15 GMT

Had a brand new box on Friday fitted by engineer. It worked fine Friday evening & Saturday morning.

Saturday evening box won't turn on with remote or standby button on box.

Have tried several times now to do the software update.

The screen says Updating software 1 of 2.

It stays like that for avout 10 minutes then the screen goes blank/black.

Ive tried turning it off at the mains and back on again but nothing happens apart from a blue flashing Q and a red light.

Ive pressed the standby button again as instructed (if it gets stuck on update 1 of 2) and it jist goes though the same cycle again.

I can hear the HD whiring away but diddle squat is happening.

HELP PLEASE (I'm now 8 weeks without sky tv)

Re: Update software issue

oldfella — Sun, 09 Jul 2023 10:18:27 GMT

@r0gue wrote:

Had a brand new box on Friday fitted by engineer. It worked fine Friday evening & Saturday morning.

Saturday evening box won't turn on with remote or standby button on box.

Have tried several times now to do the software update.

The screen says Updating software 1 of 2.

It stays like that for avout 10 minutes then the screen goes blank/black.

Ive tried turning it off at the mains and back on again but nothing happens apart from a blue flashing Q and a red light.

Ive pressed the standby button again as instructed (if it gets stuck on update 1 of 2) and it jist goes though the same cycle again.

I can hear the HD whiring away but diddle squat is happening.

HELP PLEASE (I'm now 8 weeks without sky tv)

Hi @r0gue

Have you been through the following link

https://www.sky.com/help/articles/sky-q-box-wont-turn-on

Re: Update software issue

r0gue — Sun, 09 Jul 2023 10:19:43 GMT

Ive done all that and more to no avail 😢

Re: Update software issue

oldfella — Sun, 09 Jul 2023 10:22:34 GMT

@r0gue wrote:

Ive done all that and more to no avail 😢

hi @r0gue
If you have been through the link and cannot solve your issue it does lead to a conclusion.