topic Re: No tv after storm in Sky Q

No tv after storm

CJax09 — Sat, 08 Jul 2023 19:14:46 GMT

No tv, no sky tv either can't use apps like netflix

Re: No tv after storm

oldfella — Sat, 08 Jul 2023 19:16:19 GMT

@CJax09 wrote:

No tv, no sky tv either can't use apps like netflix

Have you tried rebooting your Q box @CJax09

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: No tv after storm

daveNOS — Sat, 08 Jul 2023 19:17:34 GMT

@CJax09 It's hard to advise when so little information is given.

What if any error messages are showing on your TV?

Re: No tv after storm

Mica. — Sat, 08 Jul 2023 19:38:51 GMT

My tv went fuzzy then now blue screen says no signal

Re: No tv after storm

Mica. — Sat, 08 Jul 2023 19:40:15 GMT

Ive tried turning tv off unplugged it all put it all back on and nothing still the same been like this for 40 mins now and nothing

Re: No tv after storm

oldfella — Sat, 08 Jul 2023 19:43:07 GMT

@Mica. wrote:

Ive tried turning tv off unplugged it all put it all back on and nothing still the same been like this for 40 mins now and nothing

Hi @Mica.

@Check out the following link

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Re: No tv after storm

Mica. — Sat, 08 Jul 2023 19:44:02 GMT

Ive done all that and just says i have to book an engeneer and earliest date is wednesday

Re: No tv after storm

Daniel0210 — Sat, 08 Jul 2023 19:45:29 GMT

@Mica.

Sounds like that's what you'll have to do. He/she will check your dish alignment

Re: No tv after storm

Mica. — Sat, 08 Jul 2023 19:47:28 GMT

But means i have no tv until wednesday and i have a child we need a tv

Re: No tv after storm

GD1 — Sat, 08 Jul 2023 19:56:11 GMT

@Mica. wrote:

But means i have no tv until wednesday and i have a child we need a tv

If Wednesday is the earliest date then you'e actually very lucky, until then there really isn't anything else the forum can do to speed this up.

Re: No tv after storm

Daniel0210 — Sat, 08 Jul 2023 19:51:46 GMT

@Mica.

To be honest a wait of 3 working days is pretty good. You'll have been given the next available engineer slot in your area.

Re: No tv after storm

Mica. — Sat, 08 Jul 2023 20:00:18 GMT

Yea but not a problem if im on my own but with a child is crazy so we have to sit in silence and rely on our phones for 3 days

Re: No tv after storm

daveNOS — Sat, 08 Jul 2023 20:41:32 GMT

@Mica. wrote:
Yea but not a problem if im on my own but with a child is crazy so we have to sit in silence and rely on our phones for 3 days

@Mica. Unfortunately that's one of the downsides of pay TV, if you don't want to wait for Sky to send out an engineer you could always pay for a local independent installer/engineer to see if they can sort the problem out.

Re: No tv after storm

Doc5907 — Sat, 08 Jul 2023 21:08:21 GMT

@Mica. wrote:
Yea but not a problem if im on my own but with a child is crazy so we have to sit in silence and rely on our phones for 3 days

@Mica.you need to consider, as a backup, having a terrestrial aerial connected to your TV so if your satellite system fails, as has happened in your case, you can watch all the Freeview channels.

Of course, if you have a smart TV and working broadband you can stream the likes of itvx and iPlayer and providing you you have subscriptions you can watch the likes of Netflix and Amazon Prime.

So potentially you shouldn't have to sit in silence..

Re: No tv after storm

Skull+Treaty — Sat, 08 Jul 2023 21:26:52 GMT

@GD1 wrote:
@Mica. wrote:
But means i have no tv until wednesday and i have a child we need a tv
If Wednesday is the earliest date then you'e actually very lucky, until then there really isn't anything else the forum can do to speed this up.

Yup, I have to wait until next Thursday and reported ours on Wednesday this week!

Re: No tv after storm

Mica. — Sat, 08 Jul 2023 21:32:26 GMT

Its ridiculous paying for something i dont even have

Re: No tv after storm

daveNOS — Sun, 09 Jul 2023 05:39:20 GMT

@Mica. wrote:
Its ridiculous paying for something i dont even have

@Mica. Once the issue is fixed call Sky and I'm sure they will apply a loss of service credit for the days you are without service.

Re: No tv after storm

Mica. — Sun, 09 Jul 2023 07:08:21 GMT

They said they will apply £3 id rather let them have the £3 and have my tv back

Re: No tv after storm

Doc5907 — Sun, 09 Jul 2023 10:44:35 GMT

@Mica. wrote:
They said they will apply £3 id rather let them have the £3 and have my tv back

@Mica. you keep saying you have no TV but have you followed my advice on a previous post and checked if your TV can get Freeview through a normal 'old style' TV aerial or if not get Netflix or other streaming services directly through your TV ?

Re: No tv after storm

Mica. — Sun, 09 Jul 2023 12:00:05 GMT

My tv doesnt get freeview and ive tried all steps and nothing been off for almost 24hrs now