topic Re: Sky Q 2TB red light in Sky Q

Sky Q 2TB red light

killer2500 — Sat, 08 Jul 2023 10:42:57 GMT

Hi, Gone through all the Sky recommended "Fix an issue" box still won't turn on. Replaced batteries in remote and tried a new Sky remote. All HDMI leads etc. are in place. Box is a year old as last one (1TB) did the same. New box (?) Thank you.

Re: Sky Q 2TB red light

oldfella — Sat, 08 Jul 2023 10:46:07 GMT

@killer2500 wrote:
Hi, Gone through all the Sky recommended "Fix an issue" box still won't turn on. Replaced batteries in remote and tried a new Sky remote. All HDMI leads etc. are in place. Box is a year old as last one (1TB) did the same. New box (?) Thank you.

Hi @killer2500

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Sky Q 2TB red light

Daniel0210 — Sat, 08 Jul 2023 10:47:02 GMT

@killer2500

Have you tried the troubleshooting here

https://www.sky.com/help/articles/sky-q-box-wont-turn-on

Re: Sky Q 2TB red light

killer2500 — Sat, 08 Jul 2023 19:28:59 GMT

Thank you, all sorted.