https://helpforum.sky.com/t5/Sky-Q/Non-return-charge/m-p/4355744#M586992 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3796535">@Crystal1996</a>&nbsp; To get you some help,&nbsp;I've escalated your post via the community chat. This link explains how it works <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A><BR /><BR />Keep an eye out for an invite or blue chat bubble.<BR /><BR />When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.<BR /><BR /><STRONG>Be reassured the email &amp; message is from Sky and your details are safe and secure.<STRONG><BR />If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.<BR /><BR />I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts<BR /><BR /></STRONG></STRONG></P> Sat, 08 Jul 2023 10:36:15 GMT GD1 2023-07-08T10:36:15Z https://helpforum.sky.com/t5/Sky-Q/Non-return-charge/m-p/4355742#M586990 <P>Good Morning,</P><P>&nbsp;</P><P>Have been charged a non return fee but items were sent in the post weeks ago. Have proof of sending.&nbsp;<BR /><BR /></P><P>Need help to stop payment been taken!</P> Sat, 08 Jul 2023 10:34:44 GMT https://helpforum.sky.com/t5/Sky-Q/Non-return-charge/m-p/4355742#M586990 Crystal1996 2023-07-08T10:34:44Z https://helpforum.sky.com/t5/Sky-Q/Non-return-charge/m-p/4355744#M586992 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3796535">@Crystal1996</a>&nbsp; To get you some help,&nbsp;I've escalated your post via the community chat. This link explains how it works <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A><BR /><BR />Keep an eye out for an invite or blue chat bubble.<BR /><BR />When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.<BR /><BR /><STRONG>Be reassured the email &amp; message is from Sky and your details are safe and secure.<STRONG><BR />If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.<BR /><BR />I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts<BR /><BR /></STRONG></STRONG></P> Sat, 08 Jul 2023 10:36:15 GMT https://helpforum.sky.com/t5/Sky-Q/Non-return-charge/m-p/4355744#M586992 GD1 2023-07-08T10:36:15Z