topic Poor connection in Sky Q

Poor connection

M1K3Y365 — Sat, 08 Jul 2023 08:51:32 GMT

When I turn box on, picture flashes on and off for 10 secs then corrects itself... usually... and sometimes sound can be off with what's onscreen. Any help

Re: Poor connection

Tom-W19 — Sun, 09 Jul 2023 08:50:51 GMT

Hi @M1K3Y365

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor connection

Tom-W19 — Tue, 11 Jul 2023 08:56:53 GMT

Hi @M1K3Y365

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Poor connection

M1K3Y365 — Tue, 11 Jul 2023 16:10:29 GMT

Hi, my apologies for missing you, yes I still require help.

Re: Poor connection

Greenfingers001 — Wed, 12 Jul 2023 09:27:29 GMT

Thanks for escalating this. We’ve sent @M1K3Y365 another invite to chat.