topic Broken and distorted picture in Sky Q

Broken and distorted picture

Chawell — Fri, 07 Jul 2023 14:15:16 GMT

Sometimes comes up with no signal

TV has broken and distorted picture

And don't get some of the channels

Can't get a picture when it rains

Can you help please thank you..

Re: Broken and distorted picture

GD1 — Fri, 07 Jul 2023 14:22:08 GMT

@Chawell You'll need to call Sky to get your dish checked.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Broken and distorted picture

Daniel0210 — Fri, 07 Jul 2023 14:22:38 GMT

@Chawell wrote:

Sometimes comes up with no signal

@Chawell

No signal message normally come from your Tv. No satellite signal coukd mean your dish is out of alignment. See this link before arranging an engineer.

https://www.sky.com/help/articles/sky-tv-no-satellite-signal