topic Re: Location check failed in Sky Q

Location check failed

Marks5882 — Fri, 07 Jul 2023 11:40:20 GMT

I can't download any movies as it says location check failed. I had the same with Disney plus but they fixed after a call. Any ideas?

Re: Location check failed

TimmyBGood — Fri, 07 Jul 2023 12:19:45 GMT

@Marks5882

If you use a computer or WiFi device to go to any 'where is my IP' type website, where does that say you are located?

Re: Location check failed

Marks5882 — Fri, 07 Jul 2023 12:26:21 GMT

Says Slough.

Re: Location check failed

slimpo57 — Fri, 07 Jul 2023 20:04:46 GMT

https://helpforum.sky.com/t5/Sky-Q/Geo-Location-Servers-Anyone-had-having-issues-with-SkyQ/td-p/4341944/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExKRzc4N1FKNzNVVFBHfDQzNDYwNTl8U1VCU0NSSVBUSU9OU3xoSw

I had the same issue. Sky GeoLocation Servers said I was in Sweden but other sites were fine. Issue was eventually fixed after someone on here raised it to a Sky employee who knew what they were doing (not a front line phone agent following a script - no disrespect meant!!)