topic Re: Poor signal strength pixilation on screen in Sky Q

Poor signal strength pixilation on screen

Toni+1960 — Thu, 06 Jul 2023 11:35:30 GMT

Had SkyQ installed yesterday and watching live TV today and noticed a lot of pixilation. Went through the help screens and discovered the signal strength is 30. Other threads that this is too low. Had Sky + before and never had any issues like this.
many advice from the community regarding this issue?

Re: Poor signal strength pixilation on screen

Mr+Flibbles+86 — Fri, 07 Jul 2023 07:41:56 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor signal strength pixilation on screen

Toni+1960 — Sat, 08 Jul 2023 07:07:49 GMT

Thank you. I have managed to get in touch with the installer. He is going to pop back on Sunday to investigate. Appreciate your efforts.