Download failed no subscription

Austinfrance12345 — Thu, 06 Jul 2023 19:21:28 GMT

I'm trying to watch the wire. This is really urgent!!!

Re: Download failed no subscription

oldfella — Thu, 06 Jul 2023 19:24:18 GMT

@Austinfrance12345 wrote:

I'm trying to watch the wire. This is really urgent!!!

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: Download failed no subscription

Austinfrance12345 — Thu, 06 Jul 2023 19:31:28 GMT

Awesome, thank you I'll give that a go.

Re: Download failed no subscription

DisplayName2000 — Fri, 07 Jul 2023 05:44:23 GMT

Like the previous post said you don't have HD, but are downloading from the hd channels.

topic Re: Download failed no subscription in Sky Q

Download failed no subscription

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Re: Download failed no subscription

Re: Download failed no subscription