topic Re: Sky Q in Sky Q

Sky Q

Liise — Thu, 06 Jul 2023 08:12:39 GMT

I had the error message unable to connect to the satellite signal so I followed the instructions to reset but when I got to the part where it says to press the house nothing happens. I then checked the remote control as it said by pressing the ? And the red light came on so then I pressed ? and standby as the instructions said and still nothing. The tv will not reset I was without my internet for a whole week and now this has happened and I have no TV. I am disabled and suffer with mental health issues I live by myself I have no one to help me I can't get through to speak to someone please can someone help me

Re: Sky Q

JordanBGoblin — Thu, 06 Jul 2023 08:21:24 GMT

Book an engineer by yourself from sky.com or the My Sky app.

Re: Sky Q

oldfella — Thu, 06 Jul 2023 08:31:26 GMT

@Liise wrote:

I had the error message unable to connect to the satellite signal so I followed the instructions to reset but when I got to the part where it says to press the house nothing happens. I then checked the remote control as it said by pressing the ? And the red light came on so then I pressed ? and standby as the instructions said and still nothing. The tv will not reset I was without my internet for a whole week and now this has happened and I have no TV. I am disabled and suffer with mental health issues I live by myself I have no one to help me I can't get through to speak to someone please can someone help me

Hi @Liise

Edit

If you carried out a Reset Settings this will have disconnected the remote from the Q box.

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Sky Q

Liise — Thu, 06 Jul 2023 08:44:33 GMT

The remote is now working but the SkyQ still won't reset it's saying you need a satellite signal to watch this tv

Re: Sky Q

nigea99 — Thu, 06 Jul 2023 09:39:06 GMT

hi @Liise

Do you have your own dish or are you fed by a communal System ?

Re: Sky Q

Liise — Thu, 06 Jul 2023 11:42:09 GMT

Communal system but no one else has a problem

Re: Sky Q

Liise — Thu, 06 Jul 2023 11:43:42 GMT

I've tried to but it keeps sending me round in circles

Re: Sky Q

nigea99 — Thu, 06 Jul 2023 11:50:02 GMT

@Liise wrote:

Communal system but no one else has a problem

hi @Liise

In which case you may need to check/set the LNB type to SCR - this is in an engineer's menu

To access it :

press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu

Select the LNB Type & set to SCR if necessary

After changing the LNB type power down (switch off at mains or unplug) your SKY Q box and restart it for the change to come into effect

Re: Sky Q

oldfella — Thu, 06 Jul 2023 11:51:08 GMT

@Liise wrote:

I've tried to but it keeps sending me round in circles

Hi @Liise

You need to check your LNB setting.

You do this in the hidden menu.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.

In Setup in the hidden menu you see LNB type.

Scroll right and you have the Option to set Wideband or SCR.

You need SCR

After changing the LNB type to SCR you need to reboot the Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Sky Q

Liise — Thu, 06 Jul 2023 12:04:12 GMT

Thank you @nigea99 & @oldfella

I have TV 🙂

Re: Sky Q

Iandavies — Sun, 15 Oct 2023 09:14:38 GMT

I have the same problem but it keeps going wrong again