topic Re: IPlayer app in Sky Q

IPlayer app

Cj52 — Tue, 04 Jul 2023 18:40:19 GMT

My BBC iPlayer only opens as "Guest" with children's tv. I have refreshed the app using the service menu 001, not no difference. BBC says the app must be deleted and reinstalled. Any advice if this is true? How should I do this?

Re: IPlayer app

oldfella — Tue, 04 Jul 2023 18:42:39 GMT

@Cj52 wrote:

My BBC iPlayer only opens as "Guest" with children's tv. I have refreshed the app using the service menu 001, not no difference. BBC says the app must be deleted and reinstalled. Any advice if this is true? How should I do this?

Hi @Cj52

You cannot delete or Add any Apps on your Q box.

Check if you you can change the details by logging into the iPlayer Website

Re: IPlayer app

Cj52 — Tue, 04 Jul 2023 18:55:40 GMT

Thanks. IPlayer is fine on phone, so problem appears to with with Q box only

Re: IPlayer app

Invisiblename — Tue, 04 Jul 2023 18:58:21 GMT

@Cj52 Are you actually logging into the BBC iPlayer via your BBC credentials?

Re: IPlayer app

Cj52 — Tue, 04 Jul 2023 19:11:49 GMT

When I had Q installed I set it up as per the instructions and entered the pass code, the same as other apps. Worked fine for a day then went to Guest. I get the message it is a temporary problem and should soon correct. It hasn't - hence the query with BBC.

Re: IPlayer app

Invisiblename — Tue, 04 Jul 2023 19:27:21 GMT

@Cj52 wrote:
When I had Q installed I set it up as per the instructions and entered the pass code, the same as other apps. Worked fine for a day then went to Guest. I get the message it is a temporary problem and should soon correct. It hasn't - hence the query with BBC.

I might be wrong, but I think you need to log in with your credentials you use when using the iPlayer on your phone.

Re: IPlayer app

Cj52 — Tue, 04 Jul 2023 19:33:53 GMT

I've tried to get to the login page but there is no way I can get to it - it does not appear in settings. I agree that IF I could get to it I might be able to solve my problem. Thanks for your help.

Re: IPlayer app

Invisiblename — Tue, 04 Jul 2023 20:24:17 GMT

@Cj52 wrote:
I've tried to get to the login page but there is no way I can get to it - it does not appear in settings. I agree that IF I could get to it I might be able to solve my problem. Thanks for your help.

@Cj52 If your already in as 'guest' scroll down the left menu to the cog at the bottom. From there you should be able to access the account details page. That should give you option of entering your BBC credentials (not your Sky login)

Re: IPlayer app

Cj52 — Thu, 06 Jul 2023 06:54:03 GMT

Hi. Cog is not there. Thanks

Re: IPlayer app

lettice — Thu, 06 Jul 2023 07:57:14 GMT

When you first launch iPlayer on the Sky Q box, does it show in the centre of the screen Guest profile, that you have to click on?
To the right of that should be a Kids profile and a + to add a new profile. Try adding a new profile there

Or is the iPlayer just starting up to the main iPlayer home menu?
In which case, either go to settings at bottom left and choose BBC Account or click on the top left profile icon.

Would be useful, if you could screenshot what your main iPlayer screen looks like.

Also, could you let uis know Under iPlayer settings, Settings>Settings&help>Help>System Information what your Application Version and Device is listed as
Also, on your Sky Q box, from the Home menu, go to settings>System Information and let us know whet Software version you have listed.