topic Re: Sky q not found in Sky Q

Sky q not found

ratbag12 — Wed, 05 Jul 2023 19:26:13 GMT

Can someone help please

Just had sky q installed but I can't connect to the sky go app it just keeps saying not found

oldfella — Wed, 05 Jul 2023 20:30:32 GMT

@ratbag12 wrote:

Hi

Can someone help please

Just had sky q installed but I can't connect to the sky go app it just keeps saying not found

Do you have the Sky Q monthly Multiscreen subscription ?

Without this you cannot connect the Sky Go App to your Q box.

JordanBGoblin — Thu, 06 Jul 2023 05:59:33 GMT

Also on the sky remote next to the main box:

Press home

Scroll down to settings

Check what does it say on the right.

ratbag12 — Thu, 06 Jul 2023 10:31:45 GMT

No is that why ?

oldfella — Thu, 06 Jul 2023 10:37:01 GMT

@ratbag12 wrote:

No is that why ?

Without Sky Q Multiscreen you cannot connect to your Q box with the Sky App on any device.

You can use Sky Go to access Sky Online content but cannot connect to your Q box to view the TV Guide, recordings or any Q box content.

ratbag12 — Thu, 06 Jul 2023 13:41:18 GMT

Thanks for that cheers