topic Re: mini box keeps buffering in Sky Q

mini box keeps buffering

jenniryan — Wed, 05 Jul 2023 19:30:46 GMT

The main sky Q box works perfectly fine but increasingly the mini box is buffering, to a point where its happening almost every night The mini box is in same room as the internet router.

Re: mini box keeps buffering

oldfella — Wed, 05 Jul 2023 20:31:37 GMT

@jenniryan wrote:

The main sky Q box works perfectly fine but increasingly the mini box is buffering, to a point where its happening almost every night The mini box is in same room as the internet router.

Hi @jenniryan

Are you on Sky Broadband?

Re: mini box keeps buffering

jenniryan — Sun, 09 Jul 2023 14:46:10 GMT

Yes.

Re: mini box keeps buffering

oldfella — Sun, 09 Jul 2023 14:56:54 GMT

@jenniryan wrote:

Yes.

Hi @jenniryan

Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with Sky Q router (assuming this is nearer to the mini than the main Q box)

You will be asked to press the WPS button on the Sky router. (Not on the mini box as the Network reset will start the mini box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.